DETAILS OF LIMITED WARRANTY
This limited warranty is extended solely to the original purchaser of a Roto spa hot tub manufactured by Roto Spa Inc. This warranty does not apply nor is it extended to commercial usage in any form.
Roto Spa warrants the tub shell exterior / interior to be free of defects in workmanship and / or materials for a period of 5 years from the date of delivery. This warranty is void if, damage/discoloration to the spa surface caused by harsh chemicals or chemical misuse, and damage/discoloration to the spa surface caused by improper pH balance or other improper water chemistry maintenance, (*Warning*) Damage to the spa surface do to exposure of an empty tub to direct sunlight and / or intense heat may cause distortions to the shells materials rendering this limited warranty herein immediately null and void.
LIMITED CONTROL SYSTEMS
Roto Spa warrants the plumbing system including the pump, motor, valves, skimmers, jets and pipes to be free of defects in workmanship and / or materials for the period of 2 years from the date of delivery. (Gecko control system manufacturers warranty of 3 years)
The warranty does not apply nor is it extended to commercial usage in any form. In the event of any defect covered by this limited warranty Roto Spa or its authorized agents will correct such defects subject to the terms and conditions contained herein. To obtain service in the event of a defect covered by this limited warranty, notify your Roto Spa authorized agent as soon as possible and use all reasonable means to protect the tub from further damage. Sub-zero ambient temperatures require the tub to be inspected at least once every 24 hours. Upon the presentation of a valid proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this limited warranty. There will be no charge for parts to repair the defect, although providing access to the tub howsoever occasioned, is fully borne by the tub owner. A reasonable mileage/service charge may be applicable. If Roto Spa (The manufacturer) determines that a repair of the defect is not feasible after assessment. It reserves the right to provide a replacement tub instead, equal in value to the purchase price of the original tub on a pro-rated basis. In the event of replacement, all costs associated with the removal of the original tub, shipping, delivery and installation of the replacement tub are borne by the end user. Replacement tubs carry the balance of the original tub’s warranty. Roto Spa unless otherwise stated in writing will only be responsible for repair of or replacement of the products that are found to be defective after assessment by the manufacturer and will not bear the cost of incidental or consequential damage. Roto Spa will not be responsible for the labor costs incurred for routine maintenance, adjustments or alterations to the calibration of electrical components. Roto Spa shall have the option to repair or replace the defective unit at its sole discretion. Authorized representatives and / or retail purchasers must ship products freight prepaid to Roto Spa Inc, 1565 Eighth Line Lakefield, Ontario K0L 2H0. Upon repair or replacement the product / item will be returned to the sender freight collect. When sent to Roto Spa Inc., the product must be accompanied by the original sales receipt or other proof of purchase date as well as the sender’s name, mailing address, daytime phone number, and any other information relating to the claim. To obtain service for any defect covered by this limited warranty, notification of its occurrence is required as soon as possible while using all reasonable means to protect the tub from further damage. (Contact your local dealer regarding warranty or repair questions)
This limited warranty is void if, (a) The manufacturer, or its designated representative, determines that the spa has been subjected to alteration, neglect, misuse or abuse. (b) Any repairs have been attempted by anyone other than a designated representative. (c) The failure is caused by accident, “Act of God” or other cause beyond the control of the manufacturer. Neglect, misuse and / or abuse include and installation, operation, or maintenance of the tub other than in accordance with the instructions contained in the owner’s manual provided with the tub; including but not limited warranty does not provide coverage for any item attached to or installed on the tub after the date of delivery, or for gaining access to any component for repair or replacement. Residential hot tubs used in commercial applications are excluded from any warranty whatsoever. The tub owner accepts liability for repair work performed by anyone other than the manufacturer or a designated Roto Spa representative.
The manufacturer disclaims all warranties, expressed or implied, in fact or in law, to the extent allowed by your province’s / state law, including the warranty of merchantability and fitness for use, except as stated specifically herein. The manufacturer or its designated representative must perform all warranty service. No agent, dealer, distributor, service company or other party is authorized to change, modify or extent the terms of this limited warranty in any manner whatsoever. The manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by Roto Spa.
The manufacturer and its representatives shall not be liable for any injury, loss, cost or other damage, whether incidental of consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the tub and cost for damage. The liability of the manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the product, Coverage under this limited warranty shall commence as of the original date of delivery and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the manufacturer and its designated representatives.
This limited warranty gives you specific legal rights. You may also have other rights that vary from province to province / state-to-state. Some provinces / states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
Information in the tubs manuals are current at the time of publication and are subject to change without notice. This written warranty supersedes all other warranties either expressed or implied.